Returns and Refunds
We want you to be 100% happy with your purchase, which is why we offer a no quibble returns policy. If you are not happy with your purchase in any way please contact us to let us know that you wish to return your order. Where possible, we may offer you an exchange, but you are not obliged to accept this. All we ask is that you contact us within 7 days of receipt of your order and that you adhere to our returns policy.
Returns Policy
1. The item/s must be packed in its original branded box with all branded promotional materials intact including inner packaging and labels.
2. The goods must be returned in the same condition as they were when despatched.
3. Please ensure that you package the item securely so that it will reach us without sustaining any damage. In most cases you should be able to re-use the external packaging we used to send your order.
4. We recommend that you use a trackable/insured method of returning the parcel to us. (Recorded delivery, special delivery or courier depending on the weight of the parcel)
5. Before returning items, please contact us for a return authorisation number and returns shipping address. Goods must be returned within 7 days of us providing this information.
6. When returning goods, please included the following information:
Your name, address and telephone number.
Your order number and return authorisation number.
List of items returned and reason for returning.
7. Once received and checked, the sale price will be refunded immediately via the method you paid.
8. Please note that customers wishing to return non-faulty items for exchange or refund must do so at their own cost. The original post and packing costs will also not be refunded under these circumstances.
9. In the unlikely event your item is faulty please contact us immediately. In these circumstances, on receipt of the parcel we will refund the original post and packing costs and the return postage.
Cancellation Period
1.
Toyjeanius abides by the Distance Selling Regulations 2000, which gives you the unconditional right to cancel your order. If you wish to cancel your order, please
contact us. This notification must be received within 7 days from the day after which you received your order.
2. If written notice of cancellation is received prior to your order being despatched, you will be refunded in full via the method you paid.
3. If you have already received your order, all goods must be returned to us if you wish to cancel your order under the Distance Selling Regulations. Once received and checked, the sale price will be refunded immediately via the method you paid.
4. Please note that unless an item is faulty, customers will be responsible for the cost of return postage.
5. Once we have provided you with a return authorisation number please adhere to our returns policy.
Under the Distance Selling Regulations, consumers are under a statutory duty throughout the period of cancellation to retain possession of the goods and take reasonable care of them. Consumers must also take reasonable care to ensure that goods are returned to the seller and that they are not damaged in transit.
Free Gifts
Toyjeanius may offer free gift promotions. Under the terms of the Sale and Supply of Goods to Consumers Regulations 2002, free gifts linked to the purchase of a particular product or a specified value form part of that purchase contract. In the event that you wish to return that purchase, then the free gift must be returned to us at the same time.
Toyjeanius Info
Toyjeanius is the top toy shop for smart kids of ALL ages - from babies to toddlers, pre-school to teens!
We have in stock a huge selection of toys, catering for all budgets. To keep our prices low we sell a mixture of brand new toys in perfect sealed packaging, new toys in damaged packaging, unboxed items and toys that have had very light use - the condition of each item is clearly stated in the description so you can be confident about what you are buying.
Some of the toys we sell are catalogue and high street shop returns. Often the only thing wrong with these toys when we get them is that the batteries need changing! All items are thoroughly checked by us and like everything else we sell you are covered by our no quibble returns policy.
We have great fun with the toys we sell and hope that you will too!
