Delivery Information

To keep our delivery costs competitive despite ever increasing postal prices we now offer 3 delivery services - Standard, premium and express. Toyjeanius recommends the premium option because of the reliability and speed that premium delivery offers.

Most parcels require a signature on delivery for insurance purposes.

Orders with multiple items may occasionally be split into more than one parcel.

Delivery to mainland UK, excluding the *Scottish Highlands and Islands:

 
  Standard delivery 3-6 working days: £3.95 - £4.95

Most standard orders are sent by second class post or Collect+. Orders above £80.00 will always be sent via UPS or a similar alternative.

 
  Premium delivery 2-3 working days: £4.95 - £6.95

Most premium orders are sent via first class post. Large/heavy parcels will be sent using a 48 hour courier service. We currently use UPS and Collect+, although we reserve the right to use an alternative courier.

 
 Express delivery 1-2 working days: £8.95 - £12.95**

Most express orders are sent via special delivery. Large/heavy parcels will be sent using a 24 hour courier service. We currently use UPS, although we reserve the right to use an alternative courier.

Express orders placed before 11am Monday to Friday are usually despatched the same day unless the parcel weighs over 2kg in which case it will be dispatched on the next working day via courier.

Express orders placed after 11am will be despatched the next working day, as will orders placed on bank holidays or at the weekend.

*Delivery to the Scottish Highlands/Islands & Northern Ireland:

Scottish Highlands and Islands postcodes: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE.
Northern ireland postcodes: BT.

Please note that postcodes can change and often vary between couriers so this list is not exhaustive. We reserve the right to cancel your order if you live in the Scottish Highlands/Islands or Northern Ireland, but do not select this option during checkout.

 
 Standard delivery 2-7 days: £4.95 - £12.95**

**Lightweight orders which can be posted via Royal Mail will be charged according to the weight of the parcel. If you are overcharged for delivery we will refund the difference once your order has been packed and weighed. Our delivery charge of £12.95 will only apply to heavier parcels that are sent by courier.

Orders are usually dispatched within 24 hours. We will always send you an email to confirm that your order has been dispatched and to advise of the tracking reference if relevant. If for any reason your order is delayed we will notify you by email at the earliest opportunity.

Toyjeanius currently only sells and delivers within the UK, except by special arrangement.

Lost parcels

If your parcel has been sent by courier and does not arrive within 5 working days of shipping, please contact us to let us know.

If your parcel has been sent via Royal Mail and does not arrive within 7 working days of shipping, please contact us. However, please note that Royal Mail do not consider a parcel to be missing until 15 working days have passed.

Damaged parcels

If your items have been damaged during delivery, please contact us within 24 hours of receipt. Please do not discard any damaged packaging, and if possible take a photo showing the extent of the damage. If you sign for your parcel and can see that it has been damaged, please make a note of this by your signature.

Packaging and the environment

As part of our commitment to the environment, Toyjeanius is working to reduce the quantity of packaging material we use and to re-use packaging whenever possible.

Your parcels may arrive in clean boxes we have received from our suppliers, or from goods we have brought ourselves. We also make up our own boxes from large sheets of clean card, which would otherwise be thrown away by local shops. The cardboard can then be recycled in ‘green’ bins provided by local authorities, composted at home or taken to your local recycling centre.

We also re-use polystyrene chips and bubble wrap (with all bubbles intact) to pad out any boxes that would otherwise be rattling around during delivery.

Free local delivery

We now offer FREE local delivery in Borehamwood Hertfordshire. Please contact us for further details.