Postage and Packaging
Toyjeanius currently only sells and delivers within the UK, except by special arrangement.
Delivery charges
Delivery to mainland UK, excluding *Highlands and Islands:
Orders under £10.00 - delivery charge of £3.95
Orders between £10.01 and £75.00 - delivery charge of £5.95
Orders over £75.00 - FREE DELIVERY
Delivery to Highland and Islands, Northern Ireland, the Channel Islands, Isle of Man and Isle of Wight:
Orders under £10.00 - delivery charge of £3.95
Orders over £10.00 - delivery charge of £14.95**
*Scottish Highlands and Islands: PH15-PH44, PH49, PH50, PA20-PA88, KA27 and KA28. All IV, KW, ZE and HS postcodes. Please note that postcodes can change and often vary between couriers so this list is not exhaustive. We reserve the right to cancel your order if you live in the Scottish Highlands and Islands, but do not select this option during checkout.
**Lightweight orders which can be posted via Royal Mail will only be charged at our normal rate of £5.95 - please contact us using our contact form before placing your order so that we can weigh the parcel and adjust the postage for you where possible.
Most parcels require a signature on delivery for insurance purposes. We use Royal Mail for small items, and depending on the weight use either first class, second class, recorded delivery or next day special delivery. Larger items and multiple purchases are sent using a 1-3 working day courier service. 98% of our courier deliveries arrive within 24 hours of being despatched.
Orders are usually dispatched within 24 hours. We will always send you an email to confirm that your order has been dispatched and to advise of the tracking reference if relevant. If for any reason your order is delayed we will notify you by email at the earliest opportunity.
Lost parcels
If your parcel has been sent by courier and does not arrive within 4 working days of shipping, please contact us using the form below.
If your parcel has been sent via Royal Mail and does not arrive within 7 working days of shipping, please contact us using the form below. However, please note that Royal Mail do not consider a parcel to be missing until after 2 weeks.
Damaged parcels
If your items have been damaged during delivery, please contact us within 24 hours of receipt. Please do not discard any damaged packaging, and if possible take a photo showing the extent of the damage. If you sign for your parcel and can see that it has been damaged, please make a note of this by your signature.
Delivery to an address not registered to the cardholder
Delivery can only be made to the address registered to your credit/debit card account for your first transaction with us. Once we have delivered successfully to this address we are happy for you to specify delivery to alternative addresses with future orders. Toyjeanius is committed to keeping fraudulent transactions to a minimum, and hope that our customers understand and appreciate this.
If you have any queries about delivery please contact us by completing the enquiry form below.
Packaging and the environment
As part of our commitment to the environment, Toyjeanius is working to reduce the quantity of packaging material we use and to re-use packaging whenever possible.
Your parcels may arrive in clean boxes we have received from our suppliers, or from goods we have brought ourselves. We also make up our own boxes from large sheets of clean card, which would otherwise be thrown away by local shops. The cardboard can then be recycled in ‘green’ bins provided by local authorities, composted at home or taken to your local recycling centre.
We also re-use polystyrene chips and bubble wrap (with all bubbles intact) to pad out any boxes that would otherwise be rattling around during delivery.
